Refund & Cancellation Policy

1. Free Trial Experience

MyRepairBook provides a 14-Day Free Trial with access to core features so shop owners can thoroughly evaluate the software before choosing a paid plan. We encourage all users to test job sheet creation and reporting during this trial period.

2. Subscription Cancellation

You can cancel your recurring monthly subscription at any time directly from your account dashboard. Upon cancellation, you will continue to have full access to your plan until the end of your current billing cycle, and no further automatic charges will occur.

3. Refund Policy

Because MyRepairBook is a digital Software-as-a-Service (SaaS) with instant server provisioning and immediate point allocations upon payment:

• Subscription charges (Basic / Pro plans) and Marketing Top-up packs are generally non-refundable once successfully activated.
• In the rare event of a duplicate deduction or accidental technical double-billing, our team will process a full 100% refund of the duplicate amount back to the original payment source within 5–7 business days.

4. Billing Support

For billing clarifications, refund claims on duplicate payments, or invoice inquiries, please email our billing desk at billing@myrepairbook.com with your registered shop phone number and transaction ID.